ChatFlowTeam and departments
Split customer service by department (sales, support, finance), and each conversation lands in the right queue.
💬 Shared inbox
All your team's conversations in one inbox
WhatsApp, Instagram, Messenger, Telegram, email, and website chat all land in the same place, and your team answers everything from the same dashboard.
- Multiple agents on the same number
- Full customer history
- Transfer between teams
In practice
Real organization for customer service
Tags and folders
Tag conversations by topic or stage and find everything in seconds with filters and search.
Quick replies
Save your most-used replies and send them with a shortcut, without typing everything again.
Transfer and invite
Hand the conversation to another agent or invite a colleague to help without losing the history.
Bot first, human when needed
Let the chatbot or AI triage and step in only when the conversation needs a person.
Status and hours
Set service hours, online status, and automatic after-hours messages.
Context
Every customer with their profile right alongside
While chatting, agents see contact details, previous conversations, tickets, and custom fields.
- Contact and company profile
- History across all channels
- Custom fields for your business
Everything connected
Explore other features
🧩Live chat widgetMultichannel chat and button on your website📚Knowledge baseHelp center on your domain🔗ChannelsWhatsApp, Instagram, email, and more🎫Tickets and CRMTickets, contacts, and tasks🤖Chatbot builderAutomated flows without coding✨Artificial intelligenceAssistants trained on your business🔌IntegrationsReady-made apps, API, and webhooks