ChatFlowOmnichannel inbox
Every conversation from every channel in one place. Your team handles it all from the same dashboard, with departments, tags, and transfers.
Multichannel customer service with AI
All your company's conversations in one place
WhatsApp, Instagram, Messenger, Telegram, and your website chat in a single dashboard, with chatbots and AI answering 24/7, campaigns, CRM, and a help center.
- Free plan to get started
- No lock-in
- Support in Portuguese
New messageWhatsApp · now
AI replied in 2s"Yes, we're open from 9 AM to 2 PM!"
Connect the channels your customers already use
WhatsAppInstagramMessengerTelegramWebsite chatEmailViberSMS
Features
Everything your customer service needs
A complete platform to support, automate, and sell through conversations.
No-code chatbots
Build flows by dragging blocks: menus, questions, conditions, webhooks, and transfer to a human agent.
AI trained on your business
Assistants powered by ChatGPT and other models that learn from your files, your website, and your knowledge base.
WhatsApp campaigns
Send bulk messages to contact lists and track replies right in the inbox.
Widget for your website
Multichannel button and live chat with your brand's look. Install on any website, including WordPress and Shopify.
CRM and tickets
Contacts, organizations, tasks, tickets, and each customer's full history—no spreadsheets.
Help center
Publish a knowledge base on your own domain so customers can find answers on their own.
Forms
Create lead capture and signup forms and connect responses to your contacts and flows.
Real-time reports
Conversations received, resolved, and response time by channel and by agent.
Inbox
Your whole team in one dashboard
Stop jumping between your phone, Instagram, and email. In ChatFlow, every conversation lands in the right inbox, with the customer's history right beside it.
- Multiple agents on the same WhatsApp number
- Departments, tags, and quick replies
- Online status, transfers, and archived conversations
Chatbots and AI
Automated support that feels human
Build chatbot flows by dragging blocks and add AI trained on your company's content to answer questions, qualify leads, and schedule appointments 24/7.
- No-code visual flow builder
- ChatGPT, OpenRouter, and assistants with your files and website
- Hands over to a human when needed
- Webhooks and integrations with your systems
Widget
A button on your website that sells for you
Visitors choose their preferred channel and talk to you instantly. Customize colors, text, hours, and automatic messages.
- Multichannel button or full live chat
- Welcome messages and icebreakers
- Knowledge base and tickets inside the widget
Plans
Start free and grow whenever you want
No lock-in. Switch plans whenever you need.
Free
R$ 0/mo
To explore the platform.
- 1 agent
- Official WhatsApp API
- Widget and live chat
Start
R$ 97/mo
For teams starting to organize their support.
- 3 agents
- 1 connection per channel
- Chatbot, AI, and CRM
Pro
R$ 197/mo
For teams that support and sell every day.
- 10 agents
- 3 connections for each channel
- WhatsApp campaigns
- Widget without our branding
Business Unlimited
R$ 297/mo
For larger operations, with no limits.
- Unlimited agents
- Unlimited channels, chatbots, and AI
- Campaigns and CRM
Use the same email as your ChatFlow account at checkout: the plan is activated automatically.
For agencies
Resell ChatFlow under your brand
One workspace per client, with everything unlimited, a dashboard with your brand, and whatever price you want to charge. We handle the technology; you keep the profit.
- Your branded dashboard and a widget without our branding
- Unlimited agents, channels, chatbots, and AI for each client
- You set the price and keep the profit
FAQ
Frequently asked questions
Do I need a card to get started?
No. Create your free account and use the free plan for as long as you want. When you need more agents or channels, just subscribe to a plan.
Does it work with my current WhatsApp?
Yes. You can connect via QR Code (like WhatsApp Web) or via Meta's official API, with message templates and buttons.
Can multiple agents use the same number?
Yes. Everyone serves from the same dashboard, with departments, transfer between agents, and each customer's history.
Does the AI reply on its own?
Yes. You train the assistant with your files, your website, and your knowledge base, and it replies 24/7. When the customer asks for a human, the conversation is handed off to your team.
Is there a lock-in contract?
No. You can switch plans or cancel anytime from your account area.
How do I get help?
Through our help center and WhatsApp support, in Portuguese.